Right of withdrawal


You can cancel the order of your individually equipped Utopia bicycle within 8 days without giving any reason. Bicycles are excluded from the right of cancellation after delivery by the Utopia contract partner or Utopia. This bike was produced exclusively for you according to your specifications in the configurator.

Accessories and spare parts

If these have not been sold to you personally in a shop by a specialist shop, but have been sent to you directly by Utopia by parcel service, you can revoke your contractual declaration within two weeks without stating reasons in text form ( e.g. letter, fax, e-mail) or - if the item is handed over to you before the deadline - by returning the item. The period begins after receipt of this instruction in text form. To comply with the revocation period, it is sufficient to send the revocation or the goods in time. The revocation is to be addressed to:

Utopia Velo / Pedersen Manufaktur Kalkhoff Nachf. Inge Wiebe-Klagges & Ralf klagges GbR.

Kreisstrasse 134 f - 66128 Saarbrücken Tel: 0681-97036-0? Fax: 0681-97036-11 E-Mail:info@utopia-velo.de

Consequences of revocation for spare parts and accessories shipment

In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) must be surrendered. If you are unable to return the goods received in whole or in part, or only in a deteriorated condition, you must compensate us for the loss in value. This does not apply if the deterioration of the goods is exclusively due to their examination - as it would have been possible for you in a shop. For the rest, you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the goods by not using the goods as if they were your property and by refraining from doing anything that could impair their value. Goods that can be sent by parcel post are to be returned at our expense and risk. Items that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the goods, for us with their receipt.